FAQs

Why are some of the hoodies different prices?

The price of each hoodie depends on a variety of factors, including the cost of materials, the complexity of the design, and the time it takes to create the hoodie. Some materials may be more expensive than others, such as high-quality organic cotton or recycled fabrics. Additionally, creating more intricate designs or adding custom features can increase the price of the hoodie. We strive to keep our prices fair and transparent, and we're always happy to answer any questions you may have about our pricing.

What happens if my package is lost in the mail?

Once we ship your package, we're no longer responsible for any lost or damaged items. Unfortunately, we cannot offer refunds for lost packages. However, we'll do our best to work with you to resolve the issue and ensure you receive your order.

What do you do with the scraps after making my custom order?

There are 3 options on what we can do with your scraps:

•Donate (Free of charge)

•Ship them back (+$10 for shipping costs)

•Tote bag (+$30 if scraps are big enough)

Any scraps that can't be used are recycled or disposed of responsibly. 

How should I wash my tapestry hoodie?

We recommend washing your tapestry hoodie in cold water on a gentle cycle, using a mild detergent. Avoid using bleach or fabric softeners, as these can damage the fibers and colors of the tapestry. If your hoodie has any delicate or intricate details like embroidery or patches, we recommend washing it by hand to prevent any damage. Once the wash cycle is complete, hang your hoodie to dry or lay it flat on a clean towel. Do not put it in the dryer, as the heat can shrink or damage the tapestry. If you need to iron your hoodie, use a low heat setting and place a clean, damp cloth between the iron and the tapestry to avoid any damage. With proper care, your tapestry hoodie should last for years to come!